Free maintenance for 12 years
Get the repair shipping authorization code: Send your order details (must) to email@example.com to get the repair shipping authorization code.Write the maintenance dispatch authorization code outside of the package to be returned.This lets us know that your precious jewelry is being offered to us and gives you the opportunity to let us know about any problems that you may have or that you may have noticed
All high-grade jewelry will be affected by normal wear, activities.This is especially true for rings, as the hand is often used and is subject to daily stress.Our maintenance service will ensure that your jewelry will remain as beautiful after 12 years as it was when you bought it.
Maintenance services will cover any slight discoloration, wear and wear of precious metals, we will maintain your Settings to prevent you from losing your gems, and repair and reset the gems to become loose.Professional cleaning and professional inspection will also be included in your fine jewelry repair service.
How do you take advantage of our free warranty
Get a repair shipping authorization code: Email Jewelry@elldue.com to get a repair shipping authorization code write your repair shipping authorization code on the outside of the package you are returning.This lets us know that your precious jewelry is being offered to us and gives you the opportunity to let us know about any problems that you may have or that you may have noticed.
Packaging;The original certificate and the accompanying materials are not included.For safety reasons, please do not write jewelry, diamonds, Moissant or other relevant words anywhere on the package.
Shipment and insurance: To protect your interest, please insure your goods in full and sign your name here and request us to send you a return to confirm your arrival at our Ellduejewellery.
Ellduejewellery is not responsible for items lost or damaged during transit.
The following is the advice on shipment
You should "double box" your goods and follow these instructions.Please put the ring/jewelry box in a small box and seal it.Put the small box in a medium box.Put the label on the outside of the big box and place it at the nearest shipping point with staff.Ellduejewellery and shippers are not responsible for delivering parcels from drop-boxes or places where there are no staff.Obtain a receipt to confirm that the item has been shipped - this receipt will be used as proof of insurance.
After we receive your jewelry for maintenance, our quality assurance department will check and confirm the status of the jewelry and then begin to repair your favorite jewelry to make it look the same as when you first wore it.
Note: This policy applies to all items ordered directly from Ellduejewellery.Silver collection does not apply to this policy.Policies for Amazon Store and Aliexpress may vary depending on platform policies.
If you have any questions about our return program, please contact us at firstname.lastname@example.org