Business as usual, with potential delays due to the COVID-19 pandemic. Please give extra time for delivery

 

SHIPPING DETAILS

 

    - Order process time: 2-3 days

    - Turnaround Time = process time + delivery time

    - DHL express not support APO/FPO/DPO addresses

    -Accept global order, we will be global delivery

    - The below shipping times are estimates quoted by our courier companies, so Ellduejewelry cannot be liable or held responsible for any delays after dispatch

    - Delays may happen occasionally due to uncontrollable factors, e.g. holiday season, bad weather conditions, strikes as well as war, etc.

     

    SHIPPING RATES

     

    Shipping Method

    Shipping Rate

    Order Value

     Delivery Speed

    Standard

    $0

    -

    7-15 days

    DHL express

    $20

    -

    3-7 days

    DHL express

    $0

    $300

    3-7 days

     

    SHIPPING CHARGES

     

    All shipping charges are non-refundable, except ElldueJewelry send the wrong items.


    INTERNATIONAL TAXES + DUTIES

     

    Prices reflected on Elldue Jewelry do not include taxes and duties. Customers are responsible for paying any taxes and duties due during package delivery.


    TRACKING ORDERS

     

    When your order is ready to be shipped, you will receive a shipment confirmation e-mail with tracking information. In addition, you can track your order by visiting elldueJewelry.com and heading to the My Account section, login, and refer to your recent orders. 

     

     **If you have any questions, please contact our customer service email:jewelry@elldue.com,Office Hours:Mon. – Sat : 9:00am to 6:00pm(GMT+8:00) Sun.: Closed

     

    SHIPPING SAFETY 

     

    Ellduejewelry is not responsible for lost or stolen packages. Please ensure you provide a correct and safe delivery location when purchasing with elldueJewelry.com.